TLDCONNECT : MANAGED IT SERVICES
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Pacific Rim Laboratories & TLD :
A Journey to IT Reliability
More than ten years ago, Pacific Rim Laboratories faced a critical IT failure that nearly disrupted their operations. That moment marked the beginning of a long-standing partnership with TLD—one built on trust, responsiveness, and a shared commitment to excellence.
“You don’t get a second chance when you put my business on the line. We need our IT environment running reliably in order for us to be able to serve our clients. With TLD, I get everything I expect from an IT partner—and more.”
– David Hope,
CEO, Pacific Rim Laboratories
About Pacific Rim Laboratories :
Based in Surrey, British Columbia, Pacific Rim Laboratories is a global leader in ultratrace analysis, specializing in the detection of environmental contaminants in water, air, soil, and food. Their work supports public policy development, dispute resolution, and scientific research through high-resolution mass spectrometry and a team of expert chemical engineers and researchers.
How TLD Supports Pacific Rim's Precision :
- Managed IT Services
Through TLDConnect, Pacific Rim benefits from a secure, stable, and fully managed IT environment tailored to their specialized equipment and workflows.
- Reliable Service Coverage
A 9×5 Service Level Agreement ensures consistent uptime and rapid response, minimizing disruptions to critical lab operations.
- Audit & Compliance Support
TLD assists with maintaining ISO 17025 accreditation by validating data security measures and ensuring systems meet rigorous audit standards.
- Cloud Strategy & Migration
We guide Pacific Rim through the transition to Microsoft 365, helping them modernize operations while maintaining data integrity and accessibility.
- Proactive Monitoring & Security
Daily monitoring and fraud detection keep their sensitive systems protected, allowing the team to focus on research—not IT issues.
- Tailored Expertise
TLD’s Canadian-based team takes the time to understand Pacific Rim’s unique needs, offering solutions that align with their business—not just generic fixes.
