IT & AV Solution and Service Providers

Our TLD Team

Our TLD and CustomWorks team has a wide range of skill and talent and we’ve long been known for exceptional customer service. We’re a diverse group with a common goal: to ensure a high-level client experience. Just like our parent company, London Drugs, we’re very lucky to have people committed and loyal to the company, with some staff having over 30 years’ tenure. This loyalty and longevity is something we’re proud of – it stands behind our reputation for stability and our success.

With TLD and CustomWorks’ integrated approach, many team members have expertise in both AV and IT technologies. This diverse group works together to ensure all aspects of your needs are well-planned, well-designed and well-implemented includes:

  • Microsoft Certified engineers with vast experience in MS technologies as well as other vendor certifications
  • Network Specialist Certified Engineers with a thorough understanding of network topology to ensure the network is delivering on the needs of the business
  • Security Specialist Certified Engineers experienced in resolving security challenges and resolving business risks
  • Technology Consultant groups to actively listen to your business needs and align the technology to meet those needs
  • Project Managers with proven success in delivering on-time and on-budget
  • Service Analysts solving 80% of calls remotely and efficiently to reduce downtime of your workforce
  • Service Technologists certified in technology sales with a large number of partners to engage and present solutions that meet client’s business needs
  • Assistant Account Managers certified in technology that serves client operational requirements

Kim Hutmacher

General Manager

Siddika Jessa

Services Manager

Aranzazu Lopez Franco

Help Desk and Service Coordination Supervisor

Ujendra Singh

Sr. PM and AV Resource Supervisor

Pam Gossal

Administrative Supervisor


Want to know more? Contact Us or check out our Client Project Profiles