How Well We Do It
Setting us apart: our unique integrated IT/AV approach pays dividends for clients
Our approach integrates years of IT and AV experience, grounded in successful business insight and experience – it’s one of the key things that set us apart from other consulting firms.
With TLD and CustomWorks, we’ve completed hundreds of successful projects where we’ve offered clients an integrated, personalized approach to meeting their IT and AV needs, for now and for the future. For examples of these projects, and the impact they’ve had on our clients’ organization, take a quick look at our full range of Client Project Profiles.
We assemble dedicated account teams that get to know your business as well as your staff. These teams typically consist of:
- Account Managers – who know your core business and work with you to attain your goals.
- Inside Account Managers – an inside team that is available to help you daily and understands your day to day needs.
- Project Managers – ensure that projects and deployments are on time, on budget and seamless to your business.
- Pre-Sales Technical Engineers – work closely with you and the Account Management team to ensure technologies are lining up with business need and future growth.
- System Engineers – who work together to create, manage and maintain service and project needs.
- Technicians – our crew of technicians are always ready to fix your in-house issues.
- Help Desk – is your team for service coordination, updates and remediation.
Partnerships are our foundation
Whether it’s our long-standing partnership with Microsoft or a newer arrangement with a cloud services provider, our ability to establish strong relationships helps differentiate us as well.
It’s because of these relationships that we’re known for the two L’s: loyalty and longevity. These two characteristics can pay dividends if you find yourself facing an “outside the box” IT or AV challenge where a customized solution is in order.